complaints | FFSA

Submit Complaint

When submitting a complaint, the Funeral Federation of South Africa will endeavour to engage the appropriate association to drive resolution of the issue. Provide as much details as possible on the matter.

The FFSA only handles funeral or burial related complaints, Policy related completed to be directed to the https://www.ombud.co.za/complaints-process/submit-a-complaint ombudsman.

Complaint Form

Has the complaint been raised with related parties

Yes

Name of institution approached

Name of organisation submitting complaint

Title

First Name

Initials

Surname

How would you like us to contact you?

Contact Number

Name of the Participant against whom the complaint is lodged against

Details of complaint

What resolution is sought?

Attachments (Max. 5MB per document)

Maximum file size: 5MB

Case Reference Number

Declaration

I certify that the information I have written on the application form and the documents I have submitted to be true and accurate. I understand and agree that any false or misleading information will justify non-response and dismissal of the submission.

Checkboxes

Accept Terms & Conditions

If you are human, leave this field blank.

The Funeral Federation of South Africa (FFSA) has played an essential role in providing leadership and voice for the industry.

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